Planned maintenance agreements
The failures that close a kitchen are visible months in advance.
A planned maintenance agreement puts a certified technician on your equipment on a fixed cycle, with measured values written down every visit. Not a walk-through. A checklist with numbers on it.
Two kinds of visit
Every agreement uses both. The cycle decides how often each one comes round.
Interim visit
Interim planned maintenance
The lighter visit. Cleaning, filter and water checks, temperatures and pressures read and recorded, wear items inspected. Catches drift before it becomes a failure.
Major visit
Major planned maintenance
The fuller visit. Everything in the interim, plus the work that needs the machine opened up: deliming, full electrical measurement against the nameplate, cycle timings recorded and verified.
Three cycles
Which cycle suits a machine depends on how hard it runs and what it costs you when it stops. That is a conversation, not a dropdown.
Annual
One major visit a year. Suits equipment that runs light, or a first agreement while you see what it finds.
1 major
Twice yearly
One major and one interim, six months apart. The common choice for refrigeration and ice.
1 major + 1 interim
Quarterly
Four visits a year. For equipment running hard, hard water, or a kitchen that cannot take an outage.
4 visits per year
Cadences match the agreement types recorded in our service system, so what the page says and what your agreement says are the same thing.
What a visit actually records
One example, in full, from the checklist our technicians work to.
Ice machine, major visit
Major planned maintenance- Water filter replaced, and the date written on the cartridge so the next visit knows its age.
- Delime run for a minimum of 15 minutes, longer where scale requires it.
- Sanitiser run for 5 minutes.
- Supply voltage measured and compared against the nameplate.
- Amp draw measured and compared against the nameplate.
- Freeze cycle time recorded.
- Harvest cycle time recorded.
- A second cycle run to confirm production before the technician leaves.
Measured against the nameplate, not against a feeling. A voltage reading that is fine today and 8% low next visit is a failure you can schedule instead of survive.
What an agreement does not do
It does not prevent every failure
Compressors fail, boards fail, and a machine can go down the week after a clean visit. What the cycle changes is how many of those are surprises.
It is not a warranty
Parts and repairs found on a visit are quoted and billed separately. The agreement covers the visit and the work on the checklist.
It does not change our hours
Branches are open Monday to Friday, 8:00 AM to 5:00 PM. Emergency work outside those hours is available and billed at after-hours and overtime rates, agreement or not.
Start with a walk-through
Tell us what equipment you run and where. A salesperson walks the kitchen, lists the machines worth putting on a cycle, and proposes a cadence for each.
Ask about an agreementOr send the basics
A salesperson picks this up during business hours.